Premises
The present General Sales Conditions regulate the purchase of goods and services, made available through the internet by the website www.fendess.com under the distance selling regulations.
Prices
Prices are displayed in EUR and are inclusive of VAT for all EU member States. Fendess gives the opportunity to check prices in other currencies only by way of example.
Orders
All payment transactions are in EUR and are inclusive of VAT for all EU member States. No extra payment will be required upon delivery. Local taxes and import duties may be required upon delivery for those orders destined outside the European Union. Please check that all details and shipping/invoicing addresses are correct before submitting the order. In case there are errors please let us know as soon as possible at info@fendess.com.
Shipping and Delivery
The fulfillment of an order depends on the availability of the product/s ordered. In case the payment is made through bank transfer the order will be dispatched as soon as the amount will be credited. Delivery times depend exclusively on the kind of shipment selected by the customer, on the transit times provided by the shippers and on eventual clearance delays.
The customer should check that the products received correspond to those ordered. If the products delivered have defects the customer should notify Fendess within 48 hours upon delivery providing pictures of the defect to info@fendess.com.
Returns and Refunds
Fendess guarantees a full refund with the exception of import duties and local taxes. You can return a product to Fendess within 30 days of receiving your order. The refund will be issued within 5 days upon receiving the returned product.
You cannot return personalized products.
Products returned with damaged or without hang tag label, used or incomplete will not be refunded. Customers who have an account should open an RMA procedure from the dedicated area in their personal page. Customers who have renounced to create an account should give written notice of their wish to cancel the purchase via email at info@fendess.com.
Fendess reserves the right to refuse returns that are unauthorized and to return them to sender.
If an unauthorized return is accepted, Fendess will deduct up to 20% administrative/re-stocking fee or the refund will be issued in the form of store credit.
In case of free return, Fendess will provide prepaid label. If a different label is used, the shipping cost of the return will not be reimbursed. For each order we provide a prepaid label only.
For all other cases, the return shall be paid by the customer who is fully responsible. For this reason Fendess suggests to use a tracked shipping system.
Warranty and Conformity
All products purchased on www.fendess.com are covered by a 24 month manufacturer warranty starting the day of the delivery as stated in the Guarantee Certificate provided with each product.
In case there are any problems the customer should contact Fendess and provide pictures of the problem to: info@fendess.com. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. Fendess reserves the right to charge the customer any costs incurred for product verification and shipment of the same if it is undamaged and functioning, that is, it is missing the alleged lack of conformity.
Images and colors of the products displayed on the site may not fully correspond to real colors due to the kind of browser or computer monitor used.
Governing Law
The execution of the purchase contract between the customer and Fendess takes place in Italy and is regulated by the relevant Italian Law and the European Distance Selling Regulations. The Court of Pordenone will have jurisdiction in case any controversy arises.